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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 2	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 3	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 4	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 5	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 6	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. The installed base must be set to active status.
B. A customer needs to be assigned to the installed base.
C. At least one registered product must be assigned to the installed base.
D. An active service contract must be added to the installed base.

Answer: A,B

NEW QUESTION # 64
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The administrator must create an initial user in order to log in to the tenant for the first time.
B. Any test tenant needs to be purchased separately.
C. The business settings will need to be activated for the tenant.
D. The customer will need to provision new tenants through SAP for Me.

Answer: A,D

NEW QUESTION # 65
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Workflow rules
B. E-mail templates
C. Determination rules
D. Autoflow

Answer: B

NEW QUESTION # 66
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

A. Service contracts
B. Contacts
C. Products
D. Registered products

Answer: B,D

Explanation:
According to the SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA document, the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA: Business Partner (Customer - bi-directional), Equipment (bi-directional), Registered Product (bi-directional), Contact (bi-directional), and Service Order (bi-directional). Therefore, the correct answers are A and B, as registered products and contacts are among the objects that can be replicated. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA

NEW QUESTION # 67
Which element can be used to restrict access to views?

A. Code list restrictions
B. Service levels
C. Business roles
D. Field extensions

Answer: C

Explanation:
Business roles are used to assign work centers and views to users, and also to define access restrictions and authorizations for each view. By using business roles, you can control which views are visible and editable for different users or groups of users. For example, you can restrict access to certain accounts, products, or tickets based on the user's organizational unit, territory, or other criteria. References = Apply Access Contexts and Restriction Rules, Restricting access the right way in SAP Cloud for Customer

NEW QUESTION # 68
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DEMO C_C4H56I_34 TEST - EXAM C_C4H56I_34 SIMULATOR ONLINE

Demo C_C4H56I_34 Test - Exam C_C4H56I_34 Simulator Online